Q: What is the "Genuine Contact™" program?

A: The Genuine Contact™ program is a program for building skill and capacity within the organization, for working with change. The Genuine Contact ^TM program is the vehicle through which the organization becomes an interconnected learning organization, an Open Space Organization.

The Genuine Contact™ program was designed by Dalar International to keep external consultant involvement to a minimum, providing training and mentoring work only, so that working with change is led from within the organization. Change from within has the best opportunity to last and renew itself. Think of the last time that someone tried to "change you". Now think of changes that you have gone through in your personal life that you chose. You will soon see why we strongly advocate for change from within the organization.

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Q: What is "Open Space Technology"?

A: "Open Space Technology" is the name given to a meeting without a predetermined agenda. Developed in the late eighties by Harrison Owen of Maryland, U.S.A., this meeting methodology is now used around the world as an effective process for facilitating change in both organizational and community settings.

Open Space Technology meetings are simple to organize, require very little lead time, are effective for any sized group from five to six hundred, are effective for established groups such as corporations, private sector and public sector organizations, government and non-government organizations, coalitions, teams or communities. They enable the building of energy and participation in ways that few other processes do. Open Space Technology meetings create the conditions for interactive processes that allow leadership to surface naturally.

Open Space Technology is best used when there is an important issue to be addressed; there is a diversity of people involved; there is complexity; and when decisions need to be made quickly.

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A: When we use Whole Person Process Facilitation as a means of conducting meetings, we tap into the knowledge of the group that is of the conscious mind as well as the knowledge that is beyond the knowledge of the conscious mind and bring this to the awareness of the person, to their conscious mind.

Whole Person Process Facilitation is framed by conducting all meetings by attending to basics in facilitating the process of learning in adults. There are many things to pay attention to in facilitating a meeting with a group, in ensuring good Whole Person Process Facilitation. There are many theories and frameworks covering each of the components. Birgitt Williams has chosen theories and frameworks that she has found to work in enabling learning in adults consistently and what many who work with me say is like "magic". What is offered here is not the "only way". Its usefulness is that it works, it has a good track record, is transferable to any situation, is duplicable and is simple.

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Q: What is "Cross Cultural Conflict Resolution"?

A: The one constant in life is change. And hand in hand with change is the assuredness of conflict. This training program focuses on readiness of the facilitator to work with situations of conflict with groups. Facilitating conflict resolution meetings is an essential skill and is used when neither Open Space Technology nor Process Facilitation is appropriate because the conflict needs to be dealt with separately. This training session works with the facilitator in personal preparation for working with situations of conflict. It provides the facilitator with skills and a framework for conflict resolution in groups based on universal cross-cultural practices for conflict resolution. This training prepares facilitators to work with groups wanting to resolve their conflict.

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